Job Details
Job Description
- Directly manage campaign production specialists
- Own and manage account(s) from a campaign/production standpoint.
- Oversee intermediate projects and new client intakes.
- Queue management and resource assignment on incoming business
- Lead and/or develop content for ongoing team training programs.
- Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.
- Assist in the development, communication, and roll out backup plan across book of business during production resource outages.
- Reporting: Track key metrics including Client billable activities, individual productivity, etc. Ensure immediate teams reports are current and accurate.
- Provide Campaign performance analysis data and optimization proposals when needed.
Skills requirement
- 4+ years of relevant experience in Digital Marketing, Email Marketing strategies, and deliverability
- Qualified individuals possess the attributes of being smart, curious, having a sense of urgency, committed to vision, passionate, an achiever and fun/pleasant.
- Bachelor's degree or above preferably in Computer Science, Information Systems Business, Marketing, Management, or related field
- Excellent written and oral English communication skills.
- Understanding of general CRM practice, preferably client facing experience
- Strong ability in problem solving and facing time/client pressure.
- Preferred Marketing/Email Platform Experience in Salesforce Marketing Cloud
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Business Analyst
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Permanent
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Full Time
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Pune, MH | India (Work from Office Only)
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admin@skynestaffliates.com